At brayxon.shop, we strive to ensure that every customer enjoys a satisfying shopping experience. If you are not entirely satisfied with the items you have received, you may request a return or refund in accordance with the policy outlined below.
I. Return Request Period
Customers may submit a return request within 30 days of receiving their items. Requests submitted after this period may not be accepted.
II. Return Conditions
To ensure a smooth return process, items must meet the following conditions:
Items must be unworn and unused (trying on for size is permitted).
Items must remain in their original condition, free from obvious signs of wear or damage.
Items must include all original packaging, accessories, and tags.
Items must be in a condition suitable for resale.
If items show obvious signs of use or appear to be damaged by the customer, a refund may not be granted.
III. Return Process
Contact brayxon.shop Customer Service to submit a return request and explain the reason for the return.
Once confirmed by Customer Service, you will receive specific return instructions.
Follow the instructions to ship the items back and provide the corresponding shipping/tracking information.
Once our warehouse receives and inspects the returned items, the refund process will begin.
Return Address: 80 Thorne Ln, Huntingdon, TN 38344
Packages returned directly without prior authorization may not be processed.
IV. Refund Details
Refunds will be processed once the returned items have been successfully reviewed and approved.
Refunds will be issued back to the original payment method used for the purchase.
Processing times for banks or payment institutions typically range from 5 to 10 business days (depending on the specific payment channel).
V. Non-Returnable Items
Returns may not be accepted under the following circumstances:
The return request is submitted after the designated return period has expired.
Original packaging or essential accessories are missing.
The items were not purchased through official brayxon.shop channels.
VI. Order Cancellation
You may contact Customer Service to request an order cancellation before the order enters the shipping process. Once an order has already been shipped, it must be handled in accordance with the standard return process.