- How do I choose the right size for high heels?
We recommend referring to the size guide provided on the product page and selecting a size based on your foot length. If your measurements fall between two sizes, you may choose the larger or smaller size based on your personal wearing preference.
- How long does it take for an order to ship after placement?
Once payment is completed, orders are typically processed and shipped within 1–3 business days. The exact timeframe may vary slightly depending on order volume or public holidays.
- How can I track my order?
After your order has shipped, you will receive a notification email containing tracking information. You can check the delivery status by using the tracking details provided in the email.
- What should I do if the high heels feel uncomfortable?
When wearing high heels for the first time, we recommend wearing them for short periods to allow your feet to adjust. You may also use anti-chafe patches or insoles to enhance comfort. If you have any concerns regarding the sizing, please contact brayxon.shop customer service for advice.
- Can I modify or cancel my order?
You may contact customer service to request a modification or cancellation before your order enters the processing stage. Once an order has entered the shipping process, changes may no longer be possible.
- Do the products match the images shown?
We strive to display our products as accurately as possible; however, due to variations in monitor settings and lighting conditions during photography, there may be slight differences in color.
- How can I contact customer service?
You can reach the brayxon.shop support team via our customer service email address. We will respond to your inquiry as soon as possible during our business hours.
- Is the payment process secure?
All payments are processed through a secure, encrypted payment system to ensure that your transaction information remains protected.